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Rossino support

Stuck, curious, or found a bug? This page answers the common questions and tells you exactly how to reach a human.

Reach us

Use the contact form. Your message goes to the person who wrote the app, and you can expect a reply within two business days — usually sooner.

For a bug report, three things make the difference between a guess and a fix: which device and OS version, the Rossino version (in the app's About screen), and what you expected to happen versus what happened.

Common questions

My devices don't show the same timer

Live timer sync is a Rossino Pro feature. On the free tier a device can watch a session running on a Pro device, but it never sends its own timer — so two free devices stay quiet with no error. Buy Pro on one device and tap Restore Purchases on the others; the subscription covers Mac, iPhone, and iPad on the same Apple Account.

Every device must also be signed in to the same Apple Account with iCloud enabled for Rossino (Settings → your name → iCloud on iPhone and iPad; System Settings → Apple Account → iCloud on the Mac). Sync rides Apple's quiet background notifications, which a device may delay when it is low on battery or offline — bringing Rossino to the front always fetches the latest state immediately.

My Mac's menu bar shows two countdowns

One is Rossino on the Mac; the other is your iPhone's Live Activity, which macOS mirrors into the menu bar when the two devices are near each other. It is the same session, so nothing is wrong. To hide the mirrored one, open System Settings → Notifications → Allow notifications from iPhone and turn off Live Activities.

The timer ended but my iPhone made no sound

Rossino's session-end chime is a notification sound, and iPhones have several switches that can silence every notification, not just ours. Check them in this order — the first one is the culprit far more often than the rest combined:

1. The Ring/Silent switch. If the switch on the side of the phone shows orange (or the Action button is set to Silent), notification sounds are off for every app. Only Apple's own Clock can ring through it — no App Store app can.
2. Ringer volume. Notification sounds follow the Ringtone and Alerts slider in Settings → Sounds & Haptics — not the volume buttons, which usually change media volume only. Slide it up and you will hear a sample.
3. A Focus mode. Do Not Disturb, Work, Sleep and friends deliver notifications quietly. Allow Rossino inside the Focus settings if the timer should break through.
4. Notification settings for Rossino. Settings → Notifications → Rossino: Allow Notifications and Sounds both on. Rossino asks for this permission on first launch; if it was declined, this is where it comes back.
5. Wearing an Apple Watch? When the iPhone is locked and your watch is on your wrist, Apple sends the alert to the watch and keeps the phone silent on purpose. You will feel a tap on the wrist instead — and hear a chime there too, unless the watch itself is in silent mode.

On the Mac, the chime plays from the app itself; if it is missing, check the output device and volume, and System Settings → Notifications → Rossino for the banner.

If everything above checks out and the phone still stays quiet, write to us with your iOS version — that is a bug we want to hear about.

My watch complication is stuck on an old state

Rarely, after an update, watchOS keeps showing a complication's old snapshot even though the app itself is current — a quirk of the watch, not a setting. Two fixes, in order of effort: remove the complication from the watch face and add it back (long-press the face → Edit), or reinstall the watch app from the Watch app on your iPhone (scroll to Rossino, toggle it off and on). Either one snaps it back to live.

The widget shows a placeholder

Widgets read the state the app last wrote. Open Rossino once after installing or updating and the widget picks up your real timer from then on.

Where is my data? Can you see it?

On your devices and in your own private iCloud — nowhere else. We cannot see any of it. The whole story is on the privacy policy page, and it is short.

Refunds and purchase problems

Purchases and subscriptions are handled by Apple, so refund requests go through Apple's Report a Problem page, and subscriptions are managed in Settings → your name → Subscriptions (or App Store → Account Settings on the Mac). If something about a purchase seems wrong on our side, write to us and we will help you sort it out with Apple.

Feature requests

Welcome, and read by the developer. Tell us what you were trying to do, not only the feature you want — the underlying problem is often solvable in a better way.

General System Dynamics LLC, publisher of Rossino.